Legal & compliance
Legal & Policies
Every policy, term and compliance document Tasko publishes — in Arabic and English.
Privacy Policy
What personal data we collect, why, and the rights the PDPL gives you over it.
Version 1.1Effective 21 August 2026Terms & Conditions
The agreement between you and Tasko for using the platform.
Version 1.0Effective 21 August 2026Acceptance requiredRefund Policy
When you get money back, how much, and how long it takes.
Version 1.0Effective 21 August 2026Cancellation Policy
The free window, what a late cancellation costs, and no-shows on either side.
Version 1.0Effective 21 August 2026Payment Terms
How and when you are charged, VAT, invoices and saved cards.
Version 1.0Effective 21 August 2026Service Agreement
What is agreed for each individual booking — scope, access, timing and completion.
Version 1.0Effective 21 August 2026Acceptance requiredWarranty Policy
The workmanship guarantee, what it covers, and how to claim.
Version 1.0Effective 21 August 2026- For professionals
Partner Agreement
The agreement between you and Tasko as an independent service professional.
Version 1.0Effective 21 August 2026Acceptance required - For professionals
Identity Verification Policy
What we verify before you can work, and how your documents are handled.
Version 1.0Effective 21 August 2026Acceptance required - For professionals
Payout Policy
When your earnings are released, how they reach your bank, and what can hold a payout.
Version 1.0Effective 21 August 2026 - For professionals
Earnings Policy
How a job's price becomes your earnings — commission, bonuses and tips.
Version 1.0Effective 21 August 2026 - For professionals
Service Standards
The performance we expect, how it is measured, and what happens when it slips.
Version 1.0Effective 21 August 2026Acceptance required Code of Conduct
How everyone on the platform is expected to behave, and what is never acceptable.
Version 1.0Effective 21 August 2026Dispute Resolution
The steps for resolving a disagreement, and where to go if we cannot.
Version 1.0Effective 21 August 2026Cookie Policy
What we store on your device and in your browser, and what you can turn off.
Version 1.0Effective 21 August 2026AI Usage Policy
Where automated systems are used, what they never decide alone, and how to reach a person.
Version 1.1Effective 21 August 2026Data Retention Policy
How long each kind of data is kept, and why some of it outlives your account.
Version 1.1Effective 21 August 2026Contact Us
How to reach the right team, and what to expect.
Version 1.1Effective 21 August 2026Frequently Asked Questions
Short answers to the questions we are asked most.
Version 1.1Effective 21 August 2026Account Deletion
How to delete your account, what is removed, and what we are required to keep.
Version 1.2Effective 21 August 2026