When you get money back, how much, and how long it takes.
When a refund is due
In full: no professional accepted your booking, the professional did not arrive, the booking was cancelled inside the free window (see the Cancellation Policy), you were charged twice, or the service could not be delivered for a reason on our side. In part: work was partially completed, or an agreed remedy under the Warranty Policy reduces the price. Not refundable: work completed to the standard described, or a cancellation after the professional has arrived at your address.
How to ask
Open the booking in the app and choose Get help, or raise a support ticket, within 14 days of the visit. Tell us what happened and attach photographs where the issue is visible. We acknowledge within 24 hours and decide within 5 working days; where we need the professional's account of the visit we will say so.
Where the money goes
A refund goes back to the original payment method by default. A card refund is issued by us immediately on approval and typically appears within 7 to 14 working days depending on your bank — that period is the bank's, not ours. You may instead choose Tasko wallet credit, which is available at once and can be spent on any booking; wallet credit is not exchangeable for cash.
Coupons and credit
Where a discount or wallet credit was applied to the booking, a refund returns the amount you actually paid; the promotional portion returns as credit under its original terms rather than as cash.
If you disagree
Ask for a review in the same ticket and a senior agent will look at it again. Beyond that, the Dispute Resolution page sets out your options, including complaining to the Ministry of Commerce.